Designing for Growth:

Designing for Growth:

Designing for Growth:

Transforming Procore’s mobile experience into a PLG engine and market differentiator.

Transforming Procore’s mobile experience into a PLG engine and market differentiator.

Transforming Procore’s mobile experience into a PLG engine and market differentiator.

Product Strategy

Leadership

Design Systems

Omnichannel Experience

Enterprise

Operations

B2B SaaS

AI

Highlights & Outcomes

Highlights & Outcomes

241%

Increase in DAU
Since Jan 2021

55.4

iOS & Android
Combined NPS Score

4.35

iOS & Android Average
App Store Rating

MAU Growth Since 2021

33

%

Grew user engagement annually until mobile usage represented nearly half of all Procore traffic.

Grew user engagement annually until mobile usage represented nearly half of all Procore traffic.

Reduced Onboarding Time

Reduced Onboarding Time

Reduced Onboarding Time

Unified the iOS and Android experiences to create consistent workflows across platforms, reducing onboarding time and training costs for both Procore and our clients.

Unified the iOS and Android experiences to create consistent workflows across platforms, reducing onboarding time and training costs for both Procore and our clients.

Increased Usability & Accessibility

Increased Usability & Accessibility

Increased Usability & Accessibility

Enhanced usability and accessibility through higher color contrast and ergonomic redesign tailored to the realities of the jobsite.

Enhanced usability and accessibility through higher color contrast and ergonomic redesign tailored to the realities of the jobsite.

Efficiency Gains

Efficiency Gains

Efficiency Gains

Increased efficiency by enabling users to create any item from anywhere. Ensuring users can keep focus on the job at hand, not tooling.

Increased efficiency by enabling users to create any item from anywhere. Ensuring users can keep focus on the job at hand, not tooling.

At a Glance

At a Glance

Role:

Design Leader,

Design Initiative Owner

Scope:

Procore native iOS

& Android Apps

Team:

4 Designers, 3 Contractors,
Product + Eng. Leadership

Timeline:

2022–2023

Project Overview

Media became the heart of Procore’s mobile strategy, serving as the “eye of the field” — the visual record of everything that happens on a construction site. Beyond photos and videos as documentation, Media leverages rich datasets, such as EXIF tags, GPS coordinates, and timestamps, to connect images to specific locations and workflows.  By curating a construction-specific camera and photo management experience, the Mobile division made it easier for users to capture and retrieve the right images at the right time. This foundation also supports a freemium offering designed to fuel product-led growth and build long-term adoption, paving the way for AI-driven efficiency and insights.

My Role

Vision & Strategy: Defined and drove the strategy for Media across Procore’s mobile apps, positioning it as the “eye of the field” and a core driver of product-led growth. Image-to-Item Innovation: Led the strategy and execution of the Image-to-Item feature, enabling users to create RFIs, Observations, and Daily Logs directly from rich media — later expanded with AI to automate field completion. Draft State Vision: Championed and drove the vision for a draft state workflow, allowing field teams to start documentation on site and safely complete it in the office, balancing speed with accuracy. Camera & IA Redesign: Directed the overhaul of the camera experience and information architecture, blending consumer-grade ease with construction-specific needs like larger touch targets, higher contrast for sunlight, and streamlined workflows. Leadership & Team Enablement: Guided the design team through multiple redesign efforts, ensuring alignment to strategy while empowering them to deliver high-quality solutions that met both user needs and business objectives.

Project Overview

Media became the heart of Procore’s mobile strategy, serving as the “eye of the field” — the visual record of everything that happens on a construction site. Beyond photos and videos as documentation, Media leverages rich datasets, such as EXIF tags, GPS coordinates, and timestamps, to connect images to specific locations and workflows.  By curating a construction-specific camera and photo management experience, the Mobile division made it easier for users to capture and retrieve the right images at the right time. This foundation also supports a freemium offering designed to fuel product-led growth and build long-term adoption, paving the way for AI-driven efficiency and insights.

My Role

Vision & Strategy: Defined and drove the strategy for Media across Procore’s mobile apps, positioning it as the “eye of the field” and a core driver of product-led growth. Image-to-Item Innovation: Led the strategy and execution of the Image-to-Item feature, enabling users to create RFIs, Observations, and Daily Logs directly from rich media — later expanded with AI to automate field completion. Draft State Vision: Championed and drove the vision for a draft state workflow, allowing field teams to start documentation on site and safely complete it in the office, balancing speed with accuracy. Camera & IA Redesign: Directed the overhaul of the camera experience and information architecture, blending consumer-grade ease with construction-specific needs like larger touch targets, higher contrast for sunlight, and streamlined workflows. Leadership & Team Enablement: Guided the design team through multiple redesign efforts, ensuring alignment to strategy while empowering them to deliver high-quality solutions that met both user needs and business objectives.

Project Overview

Media became the heart of Procore’s mobile strategy, serving as the “eye of the field” — the visual record of everything that happens on a construction site. Beyond photos and videos as documentation, Media leverages rich datasets, such as EXIF tags, GPS coordinates, and timestamps, to connect images to specific locations and workflows.  By curating a construction-specific camera and photo management experience, the Mobile division made it easier for users to capture and retrieve the right images at the right time. This foundation also supports a freemium offering designed to fuel product-led growth and build long-term adoption, paving the way for AI-driven efficiency and insights.

My Role

Vision & Strategy: Defined and drove the strategy for Media across Procore’s mobile apps, positioning it as the “eye of the field” and a core driver of product-led growth. Image-to-Item Innovation: Led the strategy and execution of the Image-to-Item feature, enabling users to create RFIs, Observations, and Daily Logs directly from rich media — later expanded with AI to automate field completion. Draft State Vision: Championed and drove the vision for a draft state workflow, allowing field teams to start documentation on site and safely complete it in the office, balancing speed with accuracy. Camera & IA Redesign: Directed the overhaul of the camera experience and information architecture, blending consumer-grade ease with construction-specific needs like larger touch targets, higher contrast for sunlight, and streamlined workflows. Leadership & Team Enablement: Guided the design team through multiple redesign efforts, ensuring alignment to strategy while empowering them to deliver high-quality solutions that met both user needs and business objectives.

The Business Challenge

The Business Challenge

Media as a Protective Moat

Capturing More Than Images, Capturing the Market

Media as a Protective Moat

Capturing More Than Images, Capturing the Market

Media as a
Protective Moat

Capturing More Than Images, Capturing the Market

Procore’s Media strategy transformed everyday jobsite photos into a powerful data moat that drives retention, conversion, and long-term defensibility.

Communication starts with media, and our market position enabled us to deliver a consumer-grade experience purpose-built for construction. The result was a mobile offering so compelling that it became a primary sales driver, with clients citing the mobile apps as key factors in their purchasing decisions.

From Image to Insight

From Image to Insight

Product Evolution

Product Evolution

iOS & Android Application Redesign

This evolution positioned mobile as a core driver of Procore’s product-led growth motions, transforming it from a utility into a platform experience that delights users in the field.

Built-In Camera Redesign

Media is the dataset that powers the future. It leverages rich datasets to connect images to specific locations and workflows… becoming the Eye of the Field

© 2025 Amber Wilks

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© 2025 Amber Wilks

All rights reserved.

Stay Connected

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© 2025 Amber Wilks

All rights reserved.

Stay Connected

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