The NextGen Experience was created to unify Procore’s product line across web and mobile, rebuilding trust in the design system while elevating usability across the platform. Our aim was to transform fragmented products into a cohesive, modern experience that clients could rely on, while creating the operational backbone designers and engineers needed to move faster with confidence. Although Procore had invested in a design system, adoption across the organization was low and trust in the system had eroded. A company-wide survey revealed critical issues: missing components, incomplete documentation, an out-of-sync Figma library, no clear contribution process, and accessibility and usability gaps that undermined confidence. Instead of driving consistency, the design system had become a scapegoat for poor usability scores. This internal frustration was mirrored externally. Clients had begun voicing concerns about product quality and performance, directly impacting sales and driving customer churn at unprecedented levels. It was clear that the status quo was unsustainable: we needed to deliver a unified, consumer-grade product experience — and do it quickly.